New Zealand owned and operated since 1975

Terms & Conditions

Welcome to our terms and conditions ("Terms") of SA Jewellery, a custom design jewellery company based in New Zealand. By accessing and using our website, you agree to be bound by these Terms and our Privacy Policy.

Intellectual Property |
All content, trademarks, logos, graphics, and images on our website are the property of SA Jewellery or our licensors and are protected by copyright laws. You may not use any of our intellectual property without our prior written consent.
Ordering |
To place an order with us, you must be at least 18 years old and have a valid credit/debit card or PayPal account. We reserve the right to cancel or refuse any order at our discretion.
Pricing and Payment |
All prices on our website are in New Zealand Dollars (NZD) and inclusive of GST. We reserve the right to change our prices without notice. Payment must be made in full before we start work on your order.
Custom Orders |
We specialize in custom design jewellery, and we work closely with our clients to bring their visions to life. We will provide you with a quote for your custom order, which will include the estimated cost, design, and timeframe. Once you approve the quote, we will require a deposit to start work on your order. Custom orders are non-refundable and cannot be canceled or exchanged once production has started.
Returns and Refunds |
If you are not satisfied with your purchase, please contact us within seven days of receiving your order to request a return or exchange. We do not accept returns or exchanges for custom orders. We reserve the right to refuse a return or exchange if the item has been damaged, worn, or altered in any way.
Shipping and Delivery |
We ship our jewellery worldwide using a reputable courier service. Delivery times may vary depending on your location and the shipping method you choose. We are not responsible for any customs fees, taxes, or duties that may apply to your order.
Limitation of Liability |
We make every effort to ensure the accuracy of the information on our website. However, we do not guarantee that the information is error-free, complete, or current. SA Jewellery will not be liable for any damages arising from the use of our website or any products or services purchased from us.
Changes to Terms and Conditions |
We reserve the right to make changes to these Terms at any time without notice. Your continued use of our website constitutes acceptance of these changes.
Governing Law |
These Terms and your use of our website are governed by the laws of New Zealand. Any disputes arising from these Terms or your use of our website will be resolved through arbitration in New Zealand.
Thank you for choosing SA Jewellery. If you have any questions or concerns, please don't hesitate to contact us.
Let's get started
Ready to begin your journey towards a unique piece of personalised jewellery or the perfect engagement ring? Get a quote or book an appointment with our experts at SA Jewellers, and let us help you bring your dream design to life.

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