Frequently Asked Questions

Find answers to your questions about custom jewellery, our design process, and services offered at SA Jewellers. Our FAQ page covers essential topics, making it easy for you to get the information you need to begin your bespoke jewellery journey with confidence.
How long does it take to create a custom piece of jewellery?

The time it takes to create a custom piece of jewellery can vary depending on the complexity of the design and the materials used. Typically, it takes between 4-6 weeks from the initial consultation to the completion of the piece.
Can I use my own gemstones for a custom piece?

Yes, we can work with your existing gemstones to create a unique piece that incorporates your sentimental stones. Our skilled artisans will carefully assess the gemstones to ensure they are suitable for the design.
Do you offer jewellery repairs and resizing services?

Yes, we provide a range of jewellery services including repairs, resizing, and cleaning. Our experienced team can help maintain and restore your cherished pieces to their original beauty.
What types of metals do you work with for custom jewellery?

We work with a variety of precious metals, including gold, silver, and platinum. Our team will help you select the best metal for your design based on your preferences and budget.
Can you create a custom design based on a picture or sketch?

Yes, we can work with your ideas, pictures, or sketches to create a unique design that captures your vision. Our skilled designers will collaborate with you throughout the process to ensure the final piece meets your expectations.
Are your diamonds and gemstones ethically sourced?

We are committed to responsible sourcing and only work with suppliers who adhere to strict ethical standards. All of our diamonds and gemstones are conflict-free and sourced from reputable suppliers.
Do you offer financing options for custom jewellery purchases?

As of right now, we don't offer Afterpay, but it's in the works. We understand that custom jewellery can be a significant investment, and we're open to discussing split payment options to suit your needs. Please contact us to discuss these payment alternatives and find the best solution for your budget.
Can I see a preview of my custom design before it's made?

Yes, we use advanced 3D CAD design technology to create a detailed model of your custom piece, allowing you to preview the design and make any necessary adjustments before it's crafted into the final piece.
Do you offer a warranty on your custom jewellery?

We stand by the quality of our work and offer a one-year warranty on all custom jewellery. Our warranty covers any manufacturing defects during the first year. After the initial one-year period, we provide additional services, such as cleaning and inspection, at a charge. Please contact us for more information on our warranty terms and conditions.
How can I get started on creating a custom piece of jewellery?

To begin the process, please contact us to schedule a consultation with one of our expert designers. We'll discuss your ideas, preferences, and budget to create a custom design that captures your unique vision.

Want to know more?

If you don't find the answer you're looking for in our FAQs, please don't hesitate to reach out to our friendly team. We're here to help with any questions or concerns you may have. Contact us today, and we'll be more than happy to assist you on your bespoke jewellery journey.

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